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Newsletter
October 2016

Letter From The Editor

Once again we have been so busy filling your orders that we haven't had time to publish updates to what is happening here at The Plate Lady.

As we come closer to the Holiday Season, we seem to be in good shape to handle the rush this year. Shipping is in good shape. We are getting orders pulled, inspected, and packaged quickly, but please be aware that as we get closer and closer to a holiday things get much busier. So don't wait until the last minute to order and you won't be disappointed by shipping delays beyond our control. Our advertising staff has been hard at work making sure that customers can find us on Google Shopping when our items are searched for and we will be expanding our selection as the season gets closer.

It is important to remind our cherished customers that letting us know when you are in a hurry for delivery is more important than ever. Ideally this should be done at the time of ordering by putting a note in the "Messages" field on the first page of our online order form and clicking the "add message" button. But if you forget, please let us know as soon as possible.

We are well equipped to mark orders as rush when we receive them, but once they are transferred to the warehouse the orders are dispersed for pulling, packaging, labeling, and shipping so finding them is not an easy task. This makes ensuring they get attention quickly much more of a challenge and could result in a delay.

Also, we need to let you know that we have migrated to a new payment system that is even more secure than our previous method of payment processing.

The new system makes it so that we never receive customer credit card information directly. Payments are transferred to First Data (Our Credit Card Processing Service) as soon as you put your information into our ultra secure shopping cart and they are the only ones who ever have access to your card number.

We only have the ability to process refunds of funds already submitted. This protects us as well as our customers, as data breaches on our end are now completely impossible.

However, this makes it so we cannot help our repeat customers with expedient reordering. Credit Card numbers have to be resubmitted for each new order now, since we do not have access to them.

As always, we are constantly making updates to keep up with the latest technological changes in online shopping, so that our customers can have a safe, secure and enjoyable shopping experience on our website.

We hope your Holiday Season is full of joy, friends and family.

Sincerely,

The Plate Lady Staff


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