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Privacy Policy

Effective on November 1, 2004

The Plate Lady of Tampa Bay takes the privacy and security of our customers very seriously. We are providing this Online Privacy and Security Statement because you have the right to know what information we collect, how it is protected, and how it is used.

The Plate Lady of Tampa Bay Privacy and Security Statement

Our policy is to provide a pop-up free, advertisement free, and spyware free family oriented shopping experience for our customers. We do not gather or store any personal information about visitors to our site unless they order from us and we never sell or share any information that we gather during the secure ordering process. Everything we do is aimed at making shopping with us safe and convenient. We value your privacy and your right to shop for only what you choose to shop for.

We do not use any type of spyware and we do not subscribe to any type of pop-under or pop-up advertisement technology. We do not use banners and we do not advertise for other companies on our site. We are only in the business of selling art collectibles. If you do find that any covert personal information gathering technology has been generated in connection with our site, please notify us and we will investigate immediately.

If you have further questions regarding this statement, please contact us via Email.

To Whom this Statement Applies


This Statement only applies to the site belonging to The Plate Lady of Tampa Bay, the web pages on that site with addresses that begin with http://theplatelady.com/ and The Plate Lady's secure shopping cart. All pages on our site are clearly marked with our logo: The Plate Lady of Tampa Bay, Florida. This Statement does not apply to affiliated entities you may find via links on our site or to third parties. Our search engine is actually generated by Google and is the responsibility of google.com, even though they display our logo at the top of the page as a service to us. We are working on replacing the Google search engine with our own internal search engine in the near future. Also, if you use a credit card while shopping with us, your credit card company will have a separate privacy policy that will describe their collection, use, and protection of information about you and your account.

The Personal Information We Collect and How It Is Gathered


We collect only the Personal Information our customers voluntarily provide to us. "Personal Information" means your name, shipping and/or mailing address, telephone number, Email address, credit or debit card account number. We do not store credit or debit card information after a transaction has been completed, but we do store other information for our customer data base.

How We Use Your Personal Information

We do not share any of your personal information with anyone else. We only use information gathered to contact customers when there is a problem with their order or to send occasional special offers to our customers. We will never call by phone unless we do not get an email reponse about problems with orders. We will never make sales calls and we will never spam you. If you receive information from us by Email that you do not want, just respond to the Email with a message to take you off our Email list.

A Note About Spam:
We do not spam. Unsolicited Email spam has become a serious problem. Spammers have even found a way to spoof Email addresses so that you think the mail is comming from someone you trust. If you ever receive spam that appears to be comming from any of our Email addresses, please notify us immediately.

The Personal Information We Share and With Whom We Share It


We do not share any of your Personal Information with anyone, ever.

Email You May Receive From Us


We will send you Email that relates to a specific purchase or to respond to your Email inquires. You may also occasionally receive special offer coupons after you have ordered from us. You can cancel this service at any time by responding to the Email with a note to take you off our mailing list. We will do so immediately on receipt of your Email. We do have frequent storms in Florida and on rare occasions we may not respond to your Emails immediately, due to power outages or other conditions beyond our control, but be assured that you will have our full attention as soon as we are back online.

Types of Information We Gather and How It is Used

We will never use any technology that places any type of adware or spyware onto your computer. Our visitor counter software and shopping cart software do each place a cookie on your computer, if you have cookies enabled. The visitor counter cookie tells the software that you have visited our site before, but it does not track you once you leave our website. The shopping cart cookie will store your address, on your computer, if you ask it to for future assistance with filling out our order form. However, we do not require you to have cookies enabled to browse our website or to order from us. Our shopping cart will not send us any information until you actually complete the checkout process, and then your order information is encrypted before it is sent to our secure server.

The shopping cart we use will save information on the items you have selected with the "add to cart" link until you either complete the checkout process or delete the information. Sometimes the information will be automatically deleted when you close your web browser, but sometimes it will not, depending on your personal settings. You can delete any unwanted information retained on our order form by placing a 0 in the quantity box and pressing the recalculate button. We cannot view your shopping cart and we do not know what is in it until you submit your order.

We Use Technology To Collect Anonymous, Non-Personal Information About How Our Site Is Used

Our visit counter allows us to see which search engines or links our visitors are entering from and what search phrases they used to find our site. It also gives us anonymous information that helps us adjust our web pages to accommodate the different browsers our visitors are using. We use this information to make sure that our site is clearly displayed, no matter what browser or resolution our visitors use and to optimize our site. We also use this information to improve our site navigation and to determine what new products we should offer. We do not share this information with our affiliates or other third party companies. Although your computer displays an IP address to every website it visits, we do not use that information to identify you or any other user of our web site.

We never track our visitors once they leave our site. We do not track visits to our shopping cart site either, nor can we see any information in your shopping cart. We only receive that information on our secure server after you complete the ordering process. (Make sure that you receive the order confirmation Email to be sure your order was received).

Your computer may store a temporary copy of the web pages you have visited on our site so that you can view them off line and so that the page will load faster the next time you visit us. You can delete these files from your computer at any time by deleting your temporary internet files.

How We Protect Your Personal Information

The Plate Lady of Tampa Bay uses a Mal's e-commerce shopping cart that encrypts your personal information before transmitting to its secured Rackspace server. That server is part of a 100% Cisco Powered Network, built on hardened routers and audited by Cisco to ensure maximum security protection. The network incorporates a patented Intrusion Detection System to protect against external threats, to protect your information with the industry’s most potent security tools and techniques that are designed, built and maintained specifically for enterprise-class Web operations. It also uses firewalls that are managed by security specialists. They do not keep customer data beyond the routine back-up of the live database, which is made for purely operational reasons. Your information is only stored temporarily, in an encrypted form, until we retrieve it. Server access to the orders in our shopping cart is restricted and double password protected.

After your order information is downloaded from the secure server, we use additional security safeguards to protect your information. It is stored offline and can only be accessed by authorized employees who need your personal information to provide the products and services that are related to your order.

Your credit card information is not retained once your order is processed. We do store a copy of your order, that does not contain your credit card number, for any possible future adjustments to your account. We also store your name, address, and Email address for our customer mailing list, so that we can send you occasional coupons and newsletter notifications. If you do not want to continue receiving Emails from us, you may respond to any Email with a note to remove you from our mailing list.

Our Policies Regarding Children


We do not sell products for purchase by children; however, we do sell children's products for purchase by adults. If you are under 18 years of age, please do not submit any information without the express consent and participation of a parent or guardian. We will not knowingly collect personal information about any person under 13 years of age. If you believe that we have information from or about anyone under 13 years of age, please notify us by Email.

We will also not knowingly link to any sites that contain adult content or gambling. Our affiliations are carefully screened so that our site content and links remain family oriented. If you find any sites linked to our site that you believe to have adult only content, please notify us by Email. We will investigate immediately.

Links to Other Sites

We provide links to affiliated entities and to other sites we think you may enjoy visiting. These sites operate independently of The Plate Lady of Tampa Bay and have established their own privacy and security policies. For the best online experience, we encourage you to review these policies before submitting any personal information to them.

Updates to this Statement


We will update our privacy statement from time to time to reflect changes in our business. If we change how we use your personal information, we will post the policy change notification on the web site. Our current Statement was last updated June 27, 2006.


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