|
Privacy Policy
Effective on November 1, 2004
The Plate Lady of Tampa Bay takes the
privacy and security of our customers
very seriously. We are providing this
Online Privacy and Security Statement
because you have the right to know what
information we collect, how it is protected,
and how it is used.
The Plate Lady of Tampa Bay Privacy
and Security Statement
Our policy is to provide a pop-up free,
advertisement free, and spyware free family
oriented shopping experience for our customers.
We do not gather or store any personal
information about visitors to our site
unless they order from us and we never
sell or share any information that we
gather during the secure ordering process.
Everything we do is aimed at making shopping
with us safe and convenient. We value
your privacy and your right to shop for
only what you choose to shop for.
We do not use any type of spyware and
we do not subscribe to any type of pop-under
or pop-up advertisement technology. We
do not use banners and we do not advertise
for other companies on our site. We are
only in the business of selling art collectibles.
If you do find that any covert personal
information gathering technology has been
generated in connection with our site,
please notify us and we will investigate
immediately.
If you have further questions regarding
this statement, please contact us via
Email.
To Whom this Statement Applies
This Statement only applies to the site
belonging to The Plate Lady of Tampa Bay,
the web pages on that site with addresses
that begin with http://theplatelady.com/
and The Plate Lady's secure shopping cart.
All pages on our site are clearly marked
with our logo: The Plate Lady of Tampa
Bay, Florida. This Statement does not
apply to affiliated entities you may find
via links on our site or to third parties.
Our search engine is actually generated
by Google and is the responsibility of
google.com, even though they display our
logo at the top of the page as a service
to us. We are working on replacing the
Google search engine with our own internal
search engine in the near future. Also,
if you use a credit card while shopping
with us, your credit card company will
have a separate privacy policy that will
describe their collection, use, and protection
of information about you and your account.
The Personal Information We Collect and
How It Is Gathered
We collect only the Personal Information
our customers voluntarily provide to us.
"Personal Information" means
your name, shipping and/or mailing address,
telephone number, Email address, credit
or debit card account number. We do not
store credit or debit card information
after a transaction has been completed,
but we do store other information for
our customer data base.
How We Use Your Personal Information
We do not share any of your personal information
with anyone else. We only use information
gathered to contact customers when there
is a problem with their order or to send
occasional special offers to our customers.
We will never call by phone unless we
do not get an email reponse about problems
with orders. We will never make sales
calls and we will never spam you. If you
receive information from us by Email that
you do not want, just respond to the Email
with a message to take you off our Email
list.
A Note About Spam: We do not
spam. Unsolicited Email spam has become
a serious problem. Spammers have even
found a way to spoof Email addresses so
that you think the mail is comming from
someone you trust. If you ever receive
spam that appears to be comming from any
of our Email addresses, please notify
us immediately.
The Personal Information We Share and
With Whom We Share It
We do not share any of your Personal Information
with anyone, ever.
Email You May Receive From Us
We will send you Email that relates to
a specific purchase or to respond to your
Email inquires. You may also occasionally
receive special offer coupons after you
have ordered from us. You can cancel this
service at any time by responding to the
Email with a note to take you off our
mailing list. We will do so immediately
on receipt of your Email. We do have frequent
storms in Florida and on rare occasions
we may not respond to your Emails immediately,
due to power outages or other conditions
beyond our control, but be assured that
you will have our full attention as soon
as we are back online.
Types of Information We Gather
and How It is Used
We will never use any technology that
places any type of adware or spyware onto
your computer. Our visitor counter software
and shopping cart software do each place
a cookie on your computer, if you have
cookies enabled. The visitor counter cookie
tells the software that you have visited
our site before, but it does not track
you once you leave our website. The shopping
cart cookie will store your address, on
your computer, if you ask it to for future
assistance with filling out our order
form. However, we do not require you to
have cookies enabled to browse our website
or to order from us. Our shopping cart
will not send us any information until
you actually complete the checkout process,
and then your order information is encrypted
before it is sent to our secure server.
The shopping cart we use will save information
on the items you have selected with the
"add to cart" link until you
either complete the checkout process or
delete the information. Sometimes the
information will be automatically deleted
when you close your web browser, but sometimes
it will not, depending on your personal
settings. You can delete any unwanted
information retained on our order form
by placing a 0 in the quantity box and
pressing the recalculate button. We cannot
view your shopping cart and we do not
know what is in it until you submit your
order.
We Use Technology To Collect Anonymous,
Non-Personal Information About How Our
Site Is Used
Our visit counter allows us to see which
search engines or links our visitors are
entering from and what search phrases
they used to find our site. It also gives
us anonymous information that helps us
adjust our web pages to accommodate the
different browsers our visitors are using.
We use this information to make sure that
our site is clearly displayed, no matter
what browser or resolution our visitors
use and to optimize our site. We also
use this information to improve our site
navigation and to determine what new products
we should offer. We do not share this
information with our affiliates or other
third party companies. Although your computer
displays an IP address to every website
it visits, we do not use that information
to identify you or any other user of our
web site.
We never track our visitors once they
leave our site. We do not track visits
to our shopping cart site either, nor
can we see any information in your shopping
cart. We only receive that information
on our secure server after you complete
the ordering process. (Make sure that
you receive the order confirmation Email
to be sure your order was received).
Your computer may store a temporary copy
of the web pages you have visited on our
site so that you can view them off line
and so that the page will load faster
the next time you visit us. You can delete
these files from your computer at any
time by deleting your temporary internet
files.
How
We Protect Your Personal Information
The Plate Lady of Tampa Bay uses a Mal's
e-commerce shopping cart that encrypts
your personal information before transmitting
to its secured
Rackspace server. That server is part
of a 100% Cisco Powered Network, built
on hardened routers and audited by Cisco
to ensure maximum security protection.
The network incorporates a patented Intrusion
Detection System to protect against external
threats, to protect your information with
the industry’s most potent security
tools and techniques that are designed,
built and maintained specifically for
enterprise-class Web operations. It also
uses firewalls that are managed by security
specialists. They do not keep customer
data beyond the routine back-up of the
live database, which is made for purely
operational reasons. Your information
is only stored temporarily, in an encrypted
form, until we retrieve it. Server access
to the orders in our shopping cart is
restricted and double password protected.
After your order information is downloaded
from the secure server, we use additional
security safeguards to protect your information.
It is stored offline and can only be accessed
by authorized employees who need your
personal information to provide the products
and services that are related to your
order.
Your credit card information is not retained
once your order is processed. We do store
a copy of your order, that does not contain
your credit card number, for any possible
future adjustments to your account. We
also store your name, address, and Email
address for our customer mailing list,
so that we can send you occasional coupons
and newsletter notifications. If you do
not want to continue receiving Emails
from us, you may respond to any Email
with a note to remove you from our mailing
list.
Our Policies Regarding Children
We do not sell products for purchase by
children; however, we do sell children's
products for purchase by adults. If you
are under 18 years of age, please do not
submit any information without the express
consent and participation of a parent
or guardian. We will not knowingly collect
personal information about any person
under 13 years of age. If you believe
that we have information from or about
anyone under 13 years of age, please notify
us by Email.
We will also not knowingly link to any
sites that contain adult content or gambling.
Our affiliations are carefully screened
so that our site content and links remain
family oriented. If you find any sites
linked to our site that you believe to
have adult only content, please notify
us by Email. We will investigate immediately.
Links to Other Sites
We provide links to affiliated entities
and to other sites we think you may enjoy
visiting. These sites operate independently
of The Plate Lady of Tampa Bay and have
established their own privacy and security
policies. For the best online experience,
we encourage you to review these policies
before submitting any personal information
to them.
Updates to this Statement
We will update our privacy statement from
time to time to reflect changes in our
business. If we change how we use your
personal information, we will post the
policy change notification on the web
site. Our current Statement was last updated
June 27, 2006.
|
