The Plate Lady Site Information

Site Information
What's On This Page:

How To Use Our Site | How To Place An Order | Order Cancellations | Return Policy

Welcome to The Plate Lady™ ® web site.

We are here to help you in any way we can.

Site Notes:

*We maintain pictures of Limited Edition collectible plates that are not in stock within our plate galleries so that our visitors may view these fine art plates for reference. We try to show entire series whenever possible, as we have not found this service available elsewhere. However, pictures of plates that we have never had in stock may be missing.

Pictures are representative only and are not of the actual product. Representative picture colors may differ slightly from the actual product and borders may not always be viewable in the picture. You can always be assured that any new or previously cherished plate we sell will be in mint condition . Damaged collectibles are marked as unfit for sale and will not be sold to customers unless they have prior full knowledge of the defects and still want them.

* We also offer decorative display accessories for one-stop shopping convenience. These are of the highest quality available and have been hand selected by The Plate Lady to be sold in her online store. The Plate Lady refuses to sell anything that would potentially fail or cause damage to collectibles.

* We also offer other art collectibles that would be considered home decor gift ware. We have a number of authentic museum reproductions, as well as artistic interpretations of authentic antiquities. We feel that reproductions offer a cost effective and responsible way to bring the charm of the ancient world into your home or office for your personal enjoyment.

How To Use Our Site:

1. Navigation:

We provide a complete web site map on almost every page of our web site.

*The map can be found on either side of each page, Limited Edition plates are on the left and Home Decor Art & Display Accessories are on the right. except the home page, where it is found below the entrance pictures, and the plate list pages. This is to make it easier to navigate. You can use this site map to jump to any page on our site, just clicking on one link.

*The few pages that do not contain this map have links at the top or bottom of the page that will take you to other areas of the site that do have the complete map on them.

We also included 'What's On This Page' sections - located at the center/top of most pages - that will jump you down to specific areas of interest on the page. They are similar to the links at the top of this page. 'Return To Top' links are also provided after each section for your convenience.

We also have a traditional 'site map' page that may be of help. It organizes the pages by category and may be helpful in searching.

2. Search Boxes and Plate Lists:

We have placed a search box at the bottom of each page, so that you can search for specific artists and plate series. We also maintain an extensive plate list that can be re-sorted alphabetically by the artist's last name, the plate name, the series name, or the manufacturer's name at the click of a button. This provides help when you only know the artist's name or just the plate name. However, these lists do not contain every plate on our web site.

*You can find this list by clicking on the links to the top-left corner of this page that are under the heading that says 'Plate Lists".

*Please be patient while the plate list page is loading for the first time. This is an extensive list and may take up to 3 minutes to load completely, depending on the speed of your connection.

*Unfortunately there is nothing we can do about the loading time required, because we could not make the list sortable if it were split up, but we hope that the information and images we have provided will make your wait worthwhile.

*However, once the page has loaded for the first time, the loading time will be shorter and you can quickly revisit it anytime you like.

*This is because your own internet browser automatically saves a copy of each web site page you visit on the internet in a temporary folder on your computer and only has to re-copy the web site page when the page has new information on it.

*You can clear out your temporary internet files (pages) whenever you like by selecting 'Internet Options' on your browser. However, as stated above, web site pages will load faster when they are available in your temporary folder.

Once you are on the 'plate list' you can resort it by one of four categories: By the Artist's Last name, By the Series name, By the Plate's Name, or By the Manufacturer's name. By clicking on the links at the top of the columns that say 'by plate name', 'by company', 'by series', or 'by artist' that column will be sorted alphabetically from A - Z. In that way you can research what plates were make by an artist, what plates were made by a manufacturer, what plates are in a series, and/or what plates have similar names.

* If you click the link a second time, the plate order will be reversed (ie. from A-Z to Z-A). Clicking a third time will return it to A - Z order.

*Available pictures are accessed by clicking on the name of the plate.

You can click on one of the 'more info' buttons to go to the page on our site where you can order the corresponding plate. You will find an 'add to cart' link next to the plate's description.

*** You can press and hold CTL while pressing F to search the list page if needed.

You will need to use your back button or the links at the top of the page to return to the gallery pages when you are finished looking at the plate list or you can use one of the 'more info' links.

3. Searches:

You can search for items on any page that you are on by pressing and holding the CTL button on your keyboard while pressing the F key.

If you still cannot find what you are looking for, try using the search box that we placed at the bottom of most of our pages to search our entire site.

If you still cannot find it, then send us an email and we will try to find it for you.

How To Order :

PLEASE NOTE: WE DO NOT SHIP OUTSIDE OF THE UNITED STATES nor to Alaska, Hawaii, or Puerto Rico because of high shipping costs and because shipping costs for undelivered goods are not refundable.

We apologize for the inconvenience.

CALLING IN YOUR ORDER: You can call in your order to us Monday - Friday 10 am - 5 pm Eastern Standard Time at 813-855-1566 extension 1.

USING OUR SECURE SHOPPING CART:

1. Placing Items In Your Shopping Cart:

First, type in the quantity you want to order in "Quantity Needed" field and then click on the 'add to cart' link under the item you wish to purchase. This will take you to our secure shopping cart site and place your order information into the order form. NOTE: For one set of 6, enter the number 1.

*Once in the shopping cart you can change the quantity of items you wish to purchase by highlighting the number in the box and typeing in the new number, then press the 'Update' button.

*To Delete an item from the cart, click on the 'Remove' button.

*To continue shopping, either press the back button on your browser or click on the 'Continue Shopping' link at the bottom of the order form.

*The order form will save your information until you delete it or complete the order process.

*To return to the Shopping Cart at any time, press the "Shopping Cart" button at the top or bottom of most pages on our web site

*To add another item to your shopping cart, click on 'add to cart' next to the item and it too will be added to the order form.

2. Completing Your Order:

If you have any special ordering information, such as a specific date that your order must be received by, you can use the "Messages" field to tell us. However, you must click on the "Add Message" button after typing so the message will be saved.

When you are ready to complete your order, make sure that all quantities that you wish to order are correct and then press the 'Checkout"' button.

* Your Billing address is the address your last card statement was mailed to, this will be verified by your bank when your payment is processed.

Next select the payment by credit card payment option and click on "Order Now". This will also work if you use a Visa or Mastercard Check or Debit card, but we do not accept these if they do not have the Mastercard or Visa logo.

To keep operation costs to a minimum and expedite processing, we do not accept personal checks or money orders. We apologize for the inconvenience.

*Any card information submitted will be encrypted and transferred directly to First Data for payment processing. We will never see or store your credit card number on any computer anywhere. Of course that means we cannot retrieve your card number for future fast ordering either and any refunds are done directly through First Data processing. This gives us an advantage over the Big Retail Stores as they retain credit card numbers in their systems and we do not.

* You should receive immediate confirmation of your order and you will also receive confirmation by Email if you have given us the correct email address. Please review this confirmation to make sure we have your correct address and phone number. We will only use this information if we need to contact you about your order. We never sell this information or use it for any other purpose.

Order Cancellations

Order cancellations must be made within 24 hours. If we notify you that your items are on backorder, you can still cancel by replying to that Email immediately with your cancellation request. Orders that have already been shipped cannot be canceled and you will still be responsible for shipping charges, even if the item is returned to us.

Return Policy

We stand behind the products we sell. This is reflected in our 100% Guarantee:

If the product you ordered arrives defective, we will replace it free or refund the full amount of your charges.

All we ask is that you email a digital picture of the damaged item to us at mailbox@theplatelady.com so that we can confirm the damage. It may not be necessary for you to return the item if you do this.

Do not return damaged items to us unless we request that you do so. We will not pay for return shipping on unrequested returns.

All returns must be within 60 days of delivery and must be pre-authorized
by our Customer Service department.

*You will need to Email us or call us at 813-855-1566 ex 2 to preauthorize the return before mailing it back. We will give you instructions on how to proceed and the address where the return can be made at that time. Returns made without authorization will be refused.

We may also request that you provide us with a tracking number for your return package, so that we can expedite your refund without waiting to be notified by our shipping department. Notifications about returns from the shipping department can be very slow to come, because their priority is on shipping. We need to call them on the date the return is received for verification.

*Please give us the name of the person who placed the order when you contact us.

For returns of non-defective merchandise: Your choice of a store credit or a refund of the amount of purchase will be issued as soon as we have confirmation that the return has been received by our warehouse. Shipping charges are not refundable.

We will email a Credit Memo to your email address when a refund has been issued.

Please make sure the items you wish to order will meet your needs before ordering. Checking exact sizes will help to limit the need for returns.

*Refunds may take a few days before they appear on your credit card statement, depending on how fast your bank processes refunds.

How To Use Our Site | How To Place An Order |Order Cancellations | Return Policy

Thank you for shopping with The Plate Lady™ ® of Tampa Bay!

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